All orders are sent via Canada Post.
A shipping confirmation email with tracking information will be sent to you once your order has been sent out.
Visit Canada Post to track your parcel, you can also monitor the status of your order by logging in and go to your account page.
Shipping Costs*
*Before taxes. All prices are in Canadian dollars.
Canada
|
Shipping Method |
Total amount of The Order |
Costs |
Total Delivery Time |
|
Expedited |
Orders over $69.99 (before taxes, after discounts) |
FREE |
1-5 business days |
|
Orders of $69.99 or less (before taxes, after discounts) |
Calculated at checkout |
1-5 business days |
|
|
Xpresspost |
All Orders |
Calculated at checkout |
1-3 business days |
The order processing time is usually 1-3 business days for items in stock. However, it might take up to a week depending on the time of the year.
Total price after taxes and shipping & handling charges is displayed during check-out. The total price will be charged in Canadian dollars.
If orders are placed separately, they are processed separately and are not combined for shipping automatically.
Over-sized orders are not qualified for free shipping (linear dimension greater than 2m or weight more than 30kg).
We will do our best to ship your order as soon as possible within estimated delivery time. However, you may experience unexpected delivery delay due to uncontrollable events (natural disasters, severe weather, etc.). We are not responsible for such shipping delays.
Shipping restrictions may apply to certain items considered potentially harmful (ex. Flammable substances). You will be notified at check-out if your order contains any of restricted items.
Please refer to Table 9 on pages 9 and 10 of Canada Postal Guide – Delivery Standards for the list of remote areas.
If you'd like to modify or cancel your order, please contact us, we will do our best to help unless the order has been picked up by the courier.
Hera Beauty reserves the right to cancel any order/transaction if fraudulent activity is suspected.
If you have placed an order with incomplete or incorrect shipping address, please contact us immediately, we can hold and update it for you, before it is picked up by Canada Post.
If any of the items in your order is out of stock and not being restocked soon, we will contact you by email with 2 options:
- we can remove and refund the item(s) and ship out the rest of your order;
- we can suggest alternatives and modify your order upon your consent.
Your order will be on hold until we hear back from you.
If your package is returned to us by Canada Post for “incomplete/ incorrect address” or “Not being picked up in Post Office for 14 days”, we will contact you with 2 options:
- We partially refund the order for you, with original shipping, return shipping fee deducted.
- We send you the invoice for the return and resending shipping fees, once the payment is done, we will resend it to you.