If you want to modify or cancel your order, please CONTACT US immediately, requests made before 15:15 (Eastern Time) on the first working day after your order is placed can be fulfilled, otherwise, we won’t be able to make any changes.
Hera Beauté reserves the right to cancel any order identified as high risk of fraud, including those with incorrect billing information or other risk indicators flagged by our system. If your order is canceled, you will receive an email notification with the reason stated. If you realize that you entered incorrect billing details, please CONTACT US as soon as possible — we’ll help you cancel the order and place a new one with the correct information.
If any of the items in your order is out of stock and not being restocked soon, we will contact you by email with 2 options:
- we can remove and refund the item(s) and ship out the rest of your order;
- we can suggest alternatives and modify your order upon your consent.
Your order will be on hold until we have your response.
If your package is returned to us by Canada Post for “incomplete/ incorrect address” or “Not being picked up in Post Office for 14 days”, we will contact you with 2 options:
- We refund the order for you, with original shipping, return shipping fee deducted.
- We send you the invoice for the return and resending shipping fees, once the payment is done, we will resend it to you.